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OWNER NEWS

DINING UPDATE for 7.16 TO 7.18.2021

as of 7.16.2021

Harriman's will be open Friday 7.16 serving from 5-9PM. The restaurant will be closed Saturday 7.17 due to an event.

The Deli will be open this weekend- Saturday and Sunday morning (7.17 and 7.18.2021) from 8 to 11AM

OWNERS' ANNUAL UPDATE

as of 7.9.2021

Summer Update: Owners' Annual Meeting, September 11, 2021 (Saturday @ 9:30)

1. Board Candidates: One Director position will be open for a three-year term. If you have an interest in working on the Board of Directors, please e-mail Owner Services & Accounting (msownerservices@vailresorts.com). We will need a short (one page) resume/profile including your qualifications and areas you could contribute. We must have your profile by July 23rd (Friday). Rich Caplan, the current Director, is expected to be a candidate again.
2. Fiscal Year 2022 Budget: as always, will include long-term capital funding needs, finalized early-August; then with candidate profiles, a Voting Packet mailed to all owners.
3. Meeting Reservations: VERY important Annual Meeting; we hope most of you can attend. Please call Owner Services at 800-603-7669 (or email us) to arrange.

WE'RE OPEN

as of July 1st 2021

  • Masks and Social Distancing are now optional; we ask those who are not yet vaccinated to wear facial coverings and space yourself from others as a courtesy. 
  • Fitness center, Pool, and Spa: Almost everythiing is open now. Pool and Hot Tubs are open daily 10 to 9 as are changing rooms and showers. The Sauna & Steam Room remain closed for health reasons. The Fitness Center is also open daily- not certain of hours- probably same as the Pool hours. GSH owners whether staying at the hotel or not have access. Those staying at the hotel have access via your room key; outside owners will have to get a keycard at the Front Desk. The Fitmess Center asks that you sign in when arriving for fitness or pool for a contact trace we hope we will never need. The spa is now offering services; please call 802.464.6606 for information or to make an appointment. BTW, while we were closed, Lucy & Cara have been cleaning and painting. 
  • Dining: Harriman's is open Thursdays, Fridays and Saturdays serving from 5 to 9PM. The Deli is temporariily closed, but coffee and a breakfast treat will be served in the lobby most weekend mornings. 
  • Owners' Rooms: The Owners' Lounge, Library, and Locker Rooms are open. Those staying at the hotel may access all with their room key. Those owners visiting the hotel may access an Owner's Key from the front desk. 
  • Housekeeping: Our Housekeeping Staff is sadly diminished. As we strive to find new housekeepers, we have kept the practice of cleaning units for arrival only. Owners will only be billed for the set-up fee. You may ask for fresh linens and supplies at the front desk and they will be brought to your unit or may be picked up at the desk.
  • Staffing shortage: Like many companies, we are experiencing a staff shortage in all areas of the resort. Please help us out by cleaning up after yourself in the public and Owners Private areas. 
  • Mount Snow is opening as well. I'm sure you know the MS Golf Course is now open daily. The grounds team has put much effort into the course and the word is it is better than normal. Owner's Legendary Lodging Card offers a 15% discount on carts and greens fees. Mountain Biking is available this year with Canyon Express lift spinning Thursdays through Sundays (including Holiday Mondays (7.5, 9.6, and 10.11) New this season guests can go on Mount Snows website and reserve bikes online for a date that they know they are coming. They can chose which type bike they would like, any protective gear and opt into the damage waiver and pay online. When they come all they have to do is get fitted and sign the rental agreement. Scenic Chair Lift Rides are back on the Bluebird Fridays thru Sundays (and that Holiday Monday, 7.5) and are free to Owners this year. Show your Legendary Lodging Card at the GSH front desk for a bracelet (colors change daily) and up to 4 people (as long as one is an owner) can ride. Hiking on the mountain is allowed; check into Mount Snow Sports at the Main Base for a map. New this year: Dogs are now allowed at the resort, but NOT inside the Grand Summit or any other buildings. Dogs must be on a leash and you must clean up after them- a clean-up station has been added to the main Base Area and Carinthia. Please. No dogs on the lifts and they may not be on the slopes during ski season.  

OWNER USE CALENDARS

as of 6.18.2021

Owner Services has begun emailing Owner Use Calendars for August 2021 through August 2024. Interval One was sent yesterday, Interval Two will be sent today. Interval Three and Interval Four will be sent Monday & Tuesday. This year, we ask that you return the calendars to msownerservices@vailresorts.com,or fax to 802-464-6610 by August 20th. You may also mail the completed and signed calendars to Owner Services, Mount Snow Grand Summit, PO Box 2805, West Dover, VT 05356. Please do not attempt to enter your weeks into the Owner Activity Calendar on the Owner Portal. We are working to correct several issues with the Portal and do not want your reserved week to be lost.  

WE MADE 80%

as of 6.18.2021

It took awhile but this week Vermont's Governor announced that we have reached 80% of Vermonters who have been vaccinated. He has opened the state to commerce. Although we still await more information from Vail, the Grand Summit has updated some policies that should interest our owners and guests regarding the pool and hot tub area:

Currently, we are allowing multiple parties by pool and the reservation time slots are extended to 2 hours. At this time, (June) we have not had a problem where we are experiencing overcrowding, so we just let parties stay as long as they want. There is room on the pool deck for approx 6 lg parties or more smaller parties/individuals. 

At this time, many restaurants and shops in the area have lengthened hours and days in anticipation of visitors and locals venturing out to enjoy the Vermont summer they missed last year. 

REOPENING VERMONT

as of 6.4.2021

As of today, Vermont needs less than 8000 more people to be vaccinated in order for the Governor to repeal all of the COVID 19 restrictions for the state. Once this is done, Vail Resorts, our commercial partner, will update its COVID regulations allowing the resort and hotel to loosen most restrictions. Now that we have moved from Mud Season to a more "normal" summer, here are the most recent updates:

*Fully vaccinated visitors to Vermont no longer need to quarantine prior to arrival (Non-vaccinated visitors are requested to have a negative COVID test three days prior to arrival). The state is no longer requiring the Certificate of Compliance we have asked our owners and guests to sign. The doors to the Hotel are unlocked and the public areas are open to all.                               *The Pool and Hot Tubs are open daily from 10AM until 7PM. 45 minute sessions starting each hour (last is at 6PM) may be reserved with the Front Desk within 24 hours of use. The Pool is now open to owners & guests staying at the GSH and owners who live locally. Changing Rooms, Showers, Sauna, and Steam Room are not yet open for use, but towels are provided.        *The Fitness Club is open daily also on a reservation basis with half-hour sessions starting at 8:30AM. The last session is at 5:30PM.                                                                                                                                                                                            *We anticipate the naturespa will reopen Friday, July 2nd.                                                                                                              *As stated in an email sent this week, the Owners Lounge and Library (and Deck) are once again open for our owners. Those staying at the hotel will be able to access these owners-only spaces as well as the Owner's Locker Room with their room keys. Owners visiting the hotel may obtain a key from the Front Desk.                                                                                        * *Harriman's Farm To Table is now open Thursday, Friday, and Saturday nights serving from 5 to 9PM. Unfortunately, the Deli will be closed for at least the early part of the summer.                                                                                                                    *Some of you have asked about Housekeeping. Housekeeping services will remain the same for now- Set-up Clean and charge/ no midweek maid service or additional charges. Another question I've received concerns safety. Safety is our major concern. Facial coverings and daily health scans are still required of staff.                                                                                                                                                         The Resort is opening up as well.                                                                                                         *The Golf Course & Fairways Restaurant are open daily, Mountain Biking is available Thursday through Sunday, and Scenic Chairlift Rides are running Friday through Sunday. Your favorite outdoor activities- hiking, kayaking, and shopping- are back and Vermont's State Parks are open.                                                                                                                               

COVID has made a mark on our small Valley. Some local stores and restaurants will not be reopening and staffing is tight- a reason hours, days, and services remain restricted. But, we are looking forward and the view is a new healthy normal.     

HARRIMAN'S ON VACATION UNTIL MEMORIAL DAY WEEKEND

as of 4.9.2021

Harriman's Farm to Table Restaurant is closed for vacation until reopening Memorial Day weekend. The Grand Country Deli will continue as a market Saturday and Sunday mornings from 8-10AM through the end of the Ski Season 

OWNER STATEMENTS UPLOADED to the PORTAL

as of 4.8.2021

The March Statements have been uploaded to the Owner Portal. Here are some guidelines:

  • PM Statements (Property Management Statements) reflect your rental revenue. If you earned revenue and are not on the ACH system, a check was sent to you April 5th.
  • HOA Statements are your quarterly dues and annual property taxes. Your 2020 taxes were billed in October 2020. Quarterly dues are billed as such:
  • 1Q2021 (@30%) (Nov/ Dec/ Jan) are billed in October and due in November;
  • 2Q2021 (@30%) (Feb/ Mar/ Apr) are billed in January and due in February;
  • 3Q2021 dues (@ 20%) (May/ Jun/ Jul) are billed in April and due in May;
  • 4Q2021 dues (@20%) (Aug/ Sep/ Oct) are billed in July and due in August. 
  • The 3Q2021 dues on your current statement are offset by the COVID Relief Credit discussed at the last Annual Meeting. This credit is for loss of revenue during the time the Grand Summit was closed in 2020 due to the COVID shutdown.  

1099s are BACK

as of 4.3.2021

The 1099s for 2020 are back on the Owner Portal. Please remember, owner with a lockout unit need to look at the unit droplist number that ends with an S.  

OWNER PORTAL MAINTENANCE

as of 3.19.2021

The Vail Resorts Owner Portal will be down for scheduled system maintenance on Monday 3/22/2021 for approximately twelve (12) hours. This will take place from 4:00am EST – 4:00pm EST. For immediate questions or concerns about your unit, please contact Owner Services.

POOL REOPENING

as of 3.18.2021

With the rising temperatures, I am happy to announce the pool & hot tubs will be open 7 days a week beginning Friday, 3/19. This will be by advance reservation for inhouse Owners & guests. 

All COVID protocols & guidelines will be in place:
Hours Fridays-Saturday 10-7, Sun - Thurs 10 -6
1 household party at a time
45 min reservations starting on the hour
Reservations made through the hotel Front Desk
No restrooms/Showers/Cubbies available
Guests must shower before coming to the pool per State guidelines
Guests access through the swim out via the Health ClubGuests and Staff will maintain socially distance 6ft
Exterior door in the swim out area will remain open
Masks must be worn in all indoor areas
Touchpoints will be disinfected between reservations
                                                                         Fresh Air Flow will be employed                                                                                    Signage will show where masks/towels will be hung on hooks and where dirty towels will be placed.                              **The pool and hot tubs will remain open based on weather conditions**

ISSUE WITH 1099 DOCUMENTS on PORTAL

as of 3.18.2021

The 1099s that were uploaded to the Portal under Property Management Tax Documents are no longer showing on many owners' Portals. Vail is working to correct the issue but has not given us a timeline. We will notify you when we have more information. Please email us with your request if you did not receive or have misplaced your 1099.

COVID 19 RENTAL LOSS CREDIT

as of 3.4.2021

During the Nov 7 Annual Meeting, Association owners officially-Approved its Fiscal Year 2021 budget.

Some info that accompanied that Approved FY 2021 Budget:

FY 2021 dues were reduced 5.15%, saving an avg unit (750 sq ft) about $1,000/yr or $250/avg interval.
Owners got a 39% decrease in annual real estate taxes; about $1,100/avg unit or $275/avg interval.
And now, the FY 2020 One-Time Credit to each owner is finalized at $1,200/avg unit or $300/avg interval.
Note: this $300 figure is somewhat larger than our original estimate done late-2020.
Thus, 40 cents per owned sq ft will be credited to each interval owner in April statements.
As such, April statements will have 3 lines: 1) total dues 2) credit amt and 3) "net dues owed".
We are happy to report this COVID-related credit and hope for a better year going forward. Feel free to contact us.

1099s for 2020 on Owner Portal 

as of 3.1.2021

Vail Owner Accounting has uploaded your 2020 1099s to the Owner Portal.
From your Home page (Welcome...) under Financial & Work Orders, choose Property Management Tax Documents. You may view or download the document.
Please remember:
1099s are now reported in Gross Revenue (not net). If you own one interval of a single unit (not a lockout), your expenses may be found on the Owner Portal. From your Home Page choose PM Statements/ 2020-11-Property Management/ Page 2: Gross Revenue- Expenses= amount on checks/ statements received
If you own a lockout or multiple units and need an expense breakdown, please contact OSA- George.Merle@vailresorts.com with specifics of units/ intervals/ exact needs. Responses will be in the order received.
Owner Portal- Vail is paperless. All financials are on the Portal. Emails sent to owners will only notify you that new statements are loaded.

Access: First time on Portal: https://vailresortshomeowners.com/#/forgotPassword

Enter your email address. and click "Reset Password"; a token password will be emailed to you; Log in to https://vailresortshomeowners.com with the token and enter your new password at prompt.

We apologize if our response is slow. Oonagh, George and I are trying to answer questions using a new system that is neither user-friendly nor comprehensive. With your patience, we will all make it through this challenging time.

Thank you,
Holli, Oonagh and George

NEW OWNERS' CARDS

as of 2.10.2021

Grand Summit Owners and Mount Snow Condo Owners on the Rental Program may pick up their 2021 Owners' Cards at the Grand Summit Front Desk. The program is now called Legendary Lodging and includes perks at many Vail-owned properties.

UPDATES 

as of 1.15.2021

New Hours at the Deli: The Grand Country Deli will now be open Saturday and Sunday mornings from 7 to 10AM. 

New Days for Mount Snow Sports at the Grand: The sports store will be open Fridays thru Mondays. No access to the store from inside the Hotel. 

Short-staffed- As we all know, our Housekeeping staff is woefully short-staffed this season. (NO internationals) Please help our housekeeping staff during these difficult times. Clean up a bit before you depart. If you can, run the dishwasher and put away the dishes. Their job is harder with COVID protections, and there are a lot less of them than usual. 

SNOWSHOE TREKS

as of 1.1.2021

The naturespa is once again offering Snowshoe treks. Guided Snowshoe Tours

A 60-90 minute woodland trek with our Guide $55 per person plus 20% Gratuity automatically added upon booking. (GSH owners receive a 20% discount.)

We take payment at the time of reservation. Reservations are made through the Naturespa in advance 802-464-6606

Please Note** If you are not staying in the Grand Summit Resort Hotel, Snowshoe guests are asked to park in Sundance Parking Lot and walk up to the back patio to meet with your tour guide.

 

SPACE A HALT

as of 12.18.2020

Due a severe staff shortage, we are halting all Space A  until at least January 4th. Please help our housekeeping staff during these difficult times. Clean up a bit before you depart. If you can, run the dishwasher and put away the dishes. Their job is harder with COVID protections, and there are a lot less of them than usual.

NEW OWNERS' CARDS

as of 12.18.2020

We will have our new Legendary Lodging Cards soon and will let our owners know when and where to pick than up. Until then, please use your 2019/2020 Partners' Program cards for discounts. The list of benefits on the Legendary Lodging program may be found on the Documents page of this site as well as on the Owners' Portal.

MULTIPLE HOUSEHOLD RESTRICTIONS

as of 12.4.2020

On November 23rd, Vermont governor, Phil Scott, made some changes to the Cross-State Travel Restrictions for those entering Vermont with plans to stay overnight:

The State of Vermont has suspended all social gatherings between multiple households. While in Vermont, you may not participate in social gatherings, this includes sharing an accommodation with another household outside of your own. Travelers may not stay with a Vermont host or stay in a Vermont lodging establishment or short-term rental with another household. Even if you have completed a quarantine, or intend to quarantine with another household, you may not gather with another household in Vermont. (Individuals who live alone may gather with members of their immediate family residing in a different household).

What does that mean for Grand Summit Hotel owners?

• If you have reserved your week and plan to invite friends or family who do NOT live in the same household as you to stay with you at the GSH, they may NOT share a unit with you.
• Those owners who have friends or family that you have offered your unit to, but you will not be here are fine, but you must make it clear to your guests that they must be from a single household, must quarantine before coming to Vermont and must fill-out the Certificate of Compliance.

We want to keep Mount Snow and the Grand Summit open to our owners and guests. So does the State of Vermont. Our owners and visitors are very important to the livelihood of this state. We want to stay open to offer you the outdoor opportunities that promote health and safety and a respite from what has become COVID fatigue. Please adhere to the state mandates:

• Wear a mask/ face-covering in all public areas (including walking anywhere outdoors)
• Observe proper social distancing- at least six feet
• Social gatherings between multiple households are suspended. Please, do not party with your friends down the hall.
• Use common sense. This is not a fun time for any of us, but, by following the rules, we'll all be here to enjoy Mount Snow and the Grand Summit in the future.

Harriman's Update

Harriman's planned operational days for this season are:

  • Friday's and Saturday's opening at 5pm and last seating is at 8:45. Harriman's will also be open Christmas Eve and New Years' Eve
  • We have limited capacity, dining is by reservation only and we will only be accepting reservations from current hotel guests.
  • VT regulation is restaurants must be closed by 10pm, if this changes we may be able to extend our hours.
  • We will open for Holidays outside of normal operating days as long as the staff levels are able to handle the extra days.
  • We expect to begin service Friday, December 4th.
  • Harriman's will not be offering take-out this season. We'll add an update if this changes.  
  • Jesse Horton, who has managed Harriman's for several years, is moving up to a position in Food and Beverage for Mount Snow. The new Harriman's supervisor is Lisa Sogno. Please welcome her next time you are there. 

OWNERS' ANNUAL MEETING 2020

Q & A's

Thank you for attending our first virtual Owners' Annual on November 7th. Your questions were excellent and we hope to answer them here. Those who asked about receiving the Presentation Slides and a list of the questions, the answer is "yes". The Presentation slides will be posted in the Documents section of the website by early December as will the questions noted here:

SAFETY PROTOCOLS FOR COVID AT THE HOTEL

1. Need update on 48/24/B2B COVID protocols? (3) It is our goal this season that owners coming up on their week, will be booked into their unit. Under current COVID Protocols, staff can go into the room within a few hours of checkout. If the unit is booked back to back, with either another owner or a transient guest checking out the morning of your arrival, we are comfortable guaranteeing your check-in by 6:00pm. As always, we will make every effort to get it ready sooner. If 6:00pm doesn't work, we will guarantee your check-in to another unit of the same type by 4:00pm.

2. Should this always be at the end of the week? Most owners use the weekends and leave Sunday through Tuesday. If we all have to make a sacrifice and give up a day, I think all owners would agree we'd rather give up Thursday than not be able to check in for the weekend, thanks for addressing that. Thursday departures should be mandatory I would agree most would give up a Thursday, however, this year New Year's Eve is a Thursday. That will be a big challenge. Since we are planning to celebrate New Year's Eve in our unit, will we be allowed to stay until Dec 31? Owners will be able to check-out on Friday, January 1st at the standard 1:00pm. 

3. You cannot make the Thursday departure optional. There are some who will take advantage and not leave making the incoming party unable to check in on Friday. Though the 1:00pm owner check-out remains in place, it will make for a smoother transition if owners are able to depart at the end of day on Thursday or early on Friday when possible. We realize it's your unit & your decision. 

4. What is the max occupancy rate allowed at the hotel? If less than 100%, how does it work if all owners want to use their unit? At this time, Vermont regulations state that lodging institutions may allow up to 100% occupancy. Current Vermont travel regulations require, for those coming from out of state, to quarantine for 14 days or for 7 days with a negative COVID test on the 7th day. All out of state travelers must sign the VT State Health Compliance form and turn it in to the hotel. We would only truly be able to sell out to 100% if all guests were Vermont residents.

5. What is the process upon check-in to attest to the Vermont state quarantine requirements? All Owners & guests who check-in to the Grand Summit Hotel are required to fill out and sign Vermont's Certificate of Compliance which states that the signer and fellow travelers have adhered to the quarantine requirements listed in question 4.

6. What is the window of time that a Covid test is valid for to stay? We ask that owners and guests who have a COVID test have it as close to arrival- leaving enough time for results to be available for check-in. Tests, timing, and results vary by state and county. Please refer to the 'Cross State Travel Info' on the state website which is regularly updated: https://accd.vermont.gov/covid-19/restart/cross-state-travel 

7. I appreciate how hard you are working to keep the hotel guests safe. I had COVID and you do not want it. So please follow all the rules to keep well. What about staffing are you having difficulty staffing? Due to COVID we were unable to bring in J-1 Visa students (Internationals). Departments such as Housekeeping & Front Desk continue to interview applicants, as we do have open positions to fill.

OWNER/ GUEST USE OF HOTEL AMENITIES DURING COVID

8. Will owners/ guests need to make reservations to use gym/ pool/ owners' library/ owners' lounge? (6) What is the new protocol for pool and hot tubs? The pool & hot tubs are closed. The climate in the entryway to the swim out & our inability to maintain the 6' rule for those entering & exiting means we are currently unable to open them safely. We are working with the Board's Ops Team on how to safely open the Library & Lounge. If possible, we will start by opening the Library by reservation only. The gym is open by reservation only.

9. Are you saying the pool will not be accessible to owners? Can it be entered through the side entrance? Correct, as of now, the pool will not be accessible this winter.

10. Stowe pool is open! Stowe's Lodging is not a Vail property. Due to our layout, we cannot provide a separate entrance & exit.

11. Why was the pool not repaired and opened more timely under COVID rules? A leak was discovered located in underground pipes between the 2 hot tubs; maintenance was able to open the pool in mid-August adhering to Vermont COVID protocols.

12. All pools are not closed - the Seasons pool is and will be open - both indoor and outdoor. We can use Seasons pool? Unfortunately, Grand Summit Owners will not be able to use Seasons' pool. Seasons is limiting use of the pool to Seasons owners only this winter.

13. Do you anticipate that rentals will be negatively affected if the pool is not able to be used? No, we anticipate rentals will be negatively affected by COVID.

14. Will the gym be open for reservations for owners who are not staying at the hotel? Will the naturespa be open? The gym & Naturespa will be open by reservation to owners & guests staying at the Grand Summit Hotel only.

15. Spa open but not the pool? How does that make sense? The climate in the entryway to the swim out & our inability to maintain the 6' rule for those entering & exiting means we are currently unable to open them safely The Naturespa will have a max of 3 Therapists on at a time with staggered appointments. A spa employee will let appointments in & out 1 at a time to avoid paths of travel crossing.

16. Why no access to the Owners' Lounge? We are working with the Board's Ops Team on how to safely open the Library & Lounge. If this is possible, we will start by opening the Library by reservation only.

17. Will owners NOT staying at the hotel have 7-day access to the Owners' Locker Room? Yes. Owners not staying at the hotel will be able to call the front desk and arrange for a key to be waiting for them at the desk. The Owners' name, unit number, locker number & name of the family member picking up the key is required. COVID protocols – signing a compliance form, face coverings and social distancing must be followed in the locker room & throughout the hotel. In addition to housekeeping's scheduled cleaning of the locker room, we will supply sanitizing supplies so owners can also wipe down touchpoints.

18. Will the Deli & Harriman's be open? Yes, Harrimans is scheduled to be open Fridays, Saturdays & holidays 5-10pm w/ last seating at 8:45 or 9pm (seating at tables only). The Deli will be open Friday, Saturday & Sunday 8am – 4:30pm.

19. Will furniture be replaced in the lobby? Chairs/ no sofas? Chairs near the fireplace to relax? No, the lobby furniture will not be put out this season. We have put some socially distanced chairs in other areas of the hotel where there is less traffic. Such as on the 1st & 2nd floors looking out at the mountain (2 of the most popular sitting areas).

20. Can we put propane heaters on the Owners' deck between the owner's lounge and the library? We are checking with the Fire Marshall about the use of propane heaters.

PARKING & VALET

21. How will valet parking work this year? Is it possible to have the upper lot limited to owners only? (2) Is the upper lot going to be reserved for owners only? The 60 spots in the upper lot will be self-park. Currently, valet can follow a car to the lower lot & shuttle the driver (1 person) back to the hotel riding in the backseat. We will do our best to monitor the upper lot so that only owners park there. During busy times this will be difficult to stay on top of.

22. Has there been any discussion regarding the use of the Sundance lot for parking? This may make it easier for owners to walk from their car to the hotel vs. having to get into a van. Will overnight parking be allowed at Sundance? No, unfortunately, overnight parking is not allowed in Sundance. This applies to Owners, guests & staff.

23. Will there be an electric charging station at the hotel? Not at the hotel, but there are several charging stations nearby in the Sundance parking lot.

24. Will owners not staying at the hotel be able to park at the hotel? With the lack of Valet, Owners not staying at the hotel will not be able to park in the upper lot on weekends & holidays.

25. Will the ski check on the back patio be open this winter? Yes, the ski check will be open. In following COVID protocols, we will not be able to hand out ticket stubs. We ask that Owners take a photo of their ticket number. We also ask that Owners call ski check in advance so their equipment will be waiting. This will avoid a large number of people standing in a group waiting.

PARTNERS' PROGRAM/ LEGENDARY LODGING- COMMENTS FROM OWNERS

Owners will be able to pick up 2020/2021 Legendary Lodging Cards by mid- December. An email notice will be sent when the cards are ready. A copy of the new benefit program is available on the Owner Portal and Owner Website.

"Lodging program easy to use! Great discounts! My wife is going to The Seasons at Beaver Creek next week. She got a 2 bedroom condo for a great price!"

"Reservation system was easy to use."

EPIC PASS & SKI RESERVATIONS

Most of the information is available on the Epicpass or Mount Snow website. As much as possible, please check the FAQs on the websites. www.epicpass.com or www.mountsnow.com

26. Are Owners' guests staying with them who do not have an Epic Pass guaranteed a ski reservation? For your safety, we are managing the number of guests on-mountain. Pass holder reservations will be required every day of the season to make sure that from holidays to powder days, guests have the space they need to enjoy our resorts safely. As such, reservations will be required every day of the season at every resort for all guests. Pass holders will have priority access to the reservation system to book their preferred days before December 7, 2020, and lift tickets will not go on sale until Dec. 8, 2020.

27. Why are owners losing all ski discounts/perks? You have to be an Epic pass holder, yet Epic pass holders get discounts on stays at the hotel? It should be 2 way. If we are the owners, why can't we negotiate this? Owning at the Grand Summit has a massive benefit with the slopeside location which is more important this year than ever before. The various Covid precautions in place at Mount Snow are significantly limiting lodge capacity and dining reservations will be required via Time to Dine. Having the benefit of being able to return to the hotel is not available to anyone not staying at the hotel except owners.

28. Do GSH owners receive a discount on the Epic Pass? There are many Epic pass offerings available that can be selected to match an individual's need. The best price for an Epic Pass is always available in the spring for the following ski season. There is not an additional Epic Pass discount for GSH owners.

29. Only question is, I am surprised Thanksgiving weekend are black out days, but not available to reserve at this time. Skiing and riding in the early season is exclusive to pass holders this winter. Days will be released each Wednesday for the following week, and you can reserve as many days as your pass type and availability allow. Thanksgiving week will be released for Epic Pass holders reservations on 11/18/20 based on projected weather, lift and terrain availability.

30. I made my 7 days of reservations yesterday. When will EPIC pass holders be able to make more reservations for Jan, Feb. and March? You can hold up to 7 Priority Reservation Days at any one time. Once you ski or ride on a Priority Reservation Day, you can reserve a new one. In addition, you are able to reserve as many week-of reservations during the Early Season (opening day through Dec. 7) and in the Core Season (Dec 8. through Apr. 4). Meaning you can have up to 14 reservations at one time with both your Priority Reservation Days and your Week-of reservations.

31. New reservation system pretty onerous, 4 hour wait yesterday. Will owners be granted time preference during the season? The first couple of days on the new reservation system Epic Pass holders did experience a process of a waiting room. As stated on the Epicpass.com website - There is no need to rush to reserve your Priority Reservation Days. We designed this exclusive month-long booking window to accommodate our Pass Holders' requests, and we are confident that you will be able to reserve your days for the core season before lift tickets go on sale Dec. 8. There has not been a wait time after the initial couple of days in the new system.

32. Addressed to Tracy: How will left occupancy be controlled? The reservation system is the central control for occupancy on the mountain. Please find detailed information on lift riding this winter here: www.epicpass.com

MOUNT SNOW REALTY

33. What is happening with the Real Estate Office at GSH? The Mount Snow Real Estate office has closed. The agents have moved to other offices in the Valley. We are in contact with them and will continue speaking with them as we already have strong working relationships with each agent. We will be able to recommend these agents and others for listing and sales. In December we will have a kiosk in the GSH lobby providing information about contacting Real Estate agents who represent the Grand Summit units, updates on listings, how interval ownership works, and benefits provided for owners. Anyone who is interested in listing or purchasing a GSH unit for sale may call Owner Services for direction.

34. Why did we lose the Real Estate Office? I think that not having them on site will affect the ability to sell the units effectively. Mount Snow Realty was a private vendor and was not part of the sale to Vail. Vail does not actively partner with any Realty Offices.

35. I believe our current contracts have a 10% re-sell commission fee; will this be adjusted? Listing contracts were updated with new agencies & their policies when the agents moved to other offices. We don't know what the commission fees for the different agencies are, However, 10% is a common industry standard for this type of property.

36. Will there be a rental program? Yes, nothing has changed with Mount Snow's Rental Program.

2021 BUDGET/ FINANCES

Basically, the 5% dues reduction results from a shift in capital project timing & funding; an explanation: Firstly, expecting a possible return to pre-pandemic days, the Association kept the hotel's overall operating expense budget essentially the same in FY 2021 as in FY 2020. And then by making the prudent decision of delaying both "the hotel roof replacement" and "any major residential unit refurbishment" until at least 2022-2023, the Board was able to re-adjust the FY 2021 capital funding amounts. However, each of the three long-term capital funds are still properly accumulating monies to remain viable for future projects beyond FY 2021.

Nice job on the 2021 finances. Are there any other major improvements anticipated to be needed after the roof replacement. Good financial presentation. Great job budgeting for the future. Well done!

Did the Grand Summit apply for federal funds due to the pandemic? If not why not? The Financial Team looked at the requirements and found that the hotel was not qualified. 

Admin Costs - only a $2,000 decrease when departments have been closed? 2020 actual costs were down by about $55k vs budget ... we'd expect 2021 budget to be similar to 2020 budget.

HVAC - what additional services are being included to justify the increase? There will be more frequent inspections & preventative maintenance to better avoid unexpected breakdowns.

Town Sewer Tax - what exactly are bonds covering? The bonds are used to get funds for required capital projects, such as for infrastructure upgrades or expansions.

SPACE AVAILABLE

Space Available? Will it be available at Hunter/ Attitash or ANY Vail resort Property? Please provide a list of all Vail resort properties that will offer Space A? Space A will be available at the Grand Summit based on the usual occupancy and financial requirements. Space A will not be offered at Hunter this winter. The Attitash GS is under different ownership. We have no immediate plans for Space A at any other Vail properties. At this time, Space Available is only for Mount Snow but you do get a 30% discount at other Vail Properties as part of the Legendary Lodging Program.

OWNERS' PORTAL

When will the portal provide full services and information?....the portal is not fully listing 100% information. When do we anticipate the site being fully functional for owners? The Owners Portal allows you to make bookings, see statements, tax documents and set up payments. You will be able to download interval calendars, current benefits, and instructions on payments and the Portal. As with all new systems, we are encountering some glitches, and continue working to correct any errors. Please contact Owner Services with specific questions.

MOUNT SNOW OPENS FOR THE 2020/ 2021 SEASON

Mount Snow will be opening 11/25/20 at 9 am for pass holders with reservations with top to bottom skiing and snowboarding on the Bluebird Express, Challenger and Discovery chairlifts.

  • The lift operating hours for the weekend are:  Wednesday 9 am – 3:30 pm; Thursday until Sunday 8 am – 3:30 pm
  • The Main Base lodge will be open for dining with reservations via Time to Dine. More information can be found on the Mount Snow website.
  • Retail and rental locations in the Main Base area will be open and ready to help guests acquire all their shopping and equipment needs.

COVID 19 Update for the Mount Snow Grand Summit Hotel

Update for November 20th

Vermont Lodging Restrictions: Many of you have asked about the 'new' lodging restrictions for visitors to Vermont. The restrictions have not changed much since June, but, with the uptick in COVID, ALL overnight visitors to Vermont are required to quarantine. Most of your questions should be answered on this Vermont.gov link:                                              https://accd.vermont.gov/covid-19/restart/cross-state-travel 

Please remember that Vermont has a MASK MANDATE, requires at least 6 feet of social distancing at all times, and limits participation in social gatherings to members of a single household only.